Question: Will the free version of Spotify / Apple Music work?

A: Unfortunately, NO. You will need a Spotify or an Apple Music Premium subscription to listen to and play music. Apple Music and ​Spotify offer free trials for new users, please check what is available in your area or join giveaways.

Question: Do my streams on Stationhead really count?

A: All music streams come directly from your Apple Music and Spotify accounts, every play counts as a stream. That means, ​the streams are handled directly by the music service. Thus, users need to link their premium Spotify or Apple Music ​accounts in order to listen to music and have it added to streaming totals for those services.

Question: How many streams get filtered through Stationhead?

A: Stationhead does not filter any plays; when you are on Stationhead, you are connecting to your account on your chosen music ​service. Thus, the streams are handled by the music service and they are the ones who can possibly filter the streams.

Question: I am not hearing anything...

A: Confirm that your streaming service is correctly connected and with a premium subscription. If you still cannot hear music, see next question.

Question: How should I check my streams?

A: Open your Spotify account using the Spotify app; check the 'Recently Played' songs at the top right part to check the streams from ​STATIONHEAD. Please note that it might take a while before the recent stream appears. You may also use 3rd party tracking sites/apps ​to track your streams such as Renaissance, StatsforSpotify, LastFM and others. Click here for more details.

Question: What should I do if I am not hearing anything even though my Spotify / Apple Music is ​already connected?

Answer:

➡ It sometimes depends on the premium you're using. So if other listeners have the same concern, then ​most likely the song is not available on Spotify. Thus, the song would either not play (you won't hear ​anything), or you'll hear a different one. Same goes for Apple Music. **You can also go to another station ​to check if you'll hear music playing.

➡ If the above isn't the case, it could be an internet or app issue

➡ Mute/unmute the app by pressing the volume button found on the upper right corner of the app

➡If it didn't work, clear cache , then relaunch the app

➡ Same issue? Clear the app's storage data, then log in again. Ensure you have your Stationhead & ​premium logins ready before clearing data

➡ Still nothing? Check for pending app updates. You might need to restart your device after ​downloading those

➡ If all else fails, uninstall >> reinstall

➡ However, if reinstalling the app didn't resolve the problem, then it's most likely a glitch. Tilt or ​slightly shake your phone; a window where you can report the issue will appear.

Question: Why am I seeing "Guest" instead of SH username/name?

A: These are Listeners that are :

➡ not logged in using their Stationhead account but connected on their Apple Music / Spotify account ​using their browser/ mobile browser . Streams are counted as long as your music service is connected ​and you are following the guidelines (see Guide section)

➡ Not logged in both using their Stationhead account and Apple Music/Spotify but tuned into the station ​or using the stationhead link. Streams are not counted as your music service is not connected yet (see ​Guide section how to stream)

Question: While tuned in, what situation are the streams counted?

♪ Music only - is when the host or DJ is playing a song. Streams are counted as long as you are ​connected using your Apple Music / Spotify premium and following other guidelines such as ​Dos and Donts.

💬Talk only - is when the DJs talk as part of the program, collaboration, or the like. No streams are ​counted during these times.

♪ Talk + Music - is when the music serves as background music for DJs while talking. Streams ​should be counted as long as you are connected using your music service and following other ​guidelines.

Question: Can I use the same premium on different SH accounts?

A: You can, but not at the same time. For example, you would like to use another Stationhead ​account with the same premium, you can link it to another Stationhead account but do not use them ​at the same time. Using one premium on both or multiple Stationhead accounts at the same time ​will most likely cause the streams to be filtered out.

Question: I don’t see the Stationhead songs in my Spotify history.

A: You may not see these instantly; however, they will show up on your listening history. If in ​case, that you are not seeing it, try to rest and reconnect your Spotify account. If still not ​seeing any, try to stream on Spotify app directly to compare results.

Question: Can I stream on Spotify / Apple Music app at the same time while listening on ​STATIONHEAD?

A: Yes, if you are using a PC, BUT PLEASE USE A DIFFERENT ACCOUNT

Question: Can I use the same Stationhead account + same Spotify/Apple premium on 2 ​different devices, like mobile and pc, while listening to only one station?

A: Yes, you can but the streams will be most likely counted as one.

Question: Can I use the same SH account + same Spotify/Apple premium on 2 ​different devices, like mobile and pc, while listening to 2 different stations?

A: Since you are using only one premium account, it is not recommended to do so. Your ​streams will be most likely filtered out.

Question: Why am I hearing a different song compared to other listeners?

A: There are few possibilities why:

• The song is not available on Spotify and released on Apple Music or vice versa

• You have a different time zone and is either hearing advanced or late

• Due to unstable internet connection (recommended to reconnect)

Question: Why can't I use my Apple Music account on my Android device?

A: Currently, Spotify is the only streaming service supported on Android for ​STATIONHEAD. Spotify offers free trials for new users on their website.

Question: How can I change my profile picture on Stationhead?

A: Tap your profile pic to go to your station and tap it again to customize your avatar.

Question: How about on YouTube, Deezer and other platforms? Can I stream at the ​same time while listening on STATIONHEAD?

A: With STATIONHEAD's latest update, this is not applicable when using a mobile phone. ​If you are streaming on STATIONHEAD using your phone, once any video or music is ​played from any other source (YT, Spotify, Twitter videos, TikTok or other platforms), SH ​will be automatically muted. On the other hand, you may stream simultaneously if you are ​using a PC. Please note that you must follow other platforms' guidelines and best ​practices.

Question: How does the leaderboard work?

A: Stations are ranked by the number of registered users that tuned-in during ​the previous week. To get your favorite station to the top spot, register a profile ​on Stationhead and make sure you are logged in next time you listen.

Question: How to change my username?

A: Send an email to Stationhead support - support@stationhead.com. Alternatively, you ​may create another account.

Question: How do they report to Billboard or other services?

A: The streams are handled directly through your chosen streaming service.

Q: My question isn't listed here, what should I do?

A: Send a message to SB19 Spotify Team on twitter - @sb19_spotify and we'll do our best ​to help or send an email to Stationhead support - support@stationhead.com.

GUIDE

SPOTIFY